Getting Started:
Why is it necessary for me to establish an account?
How do I place an order?
How do you process my order?
How quickly can I get my products?
What are my rush delivery options?
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My Account:
How do I sign up for an account?
What does having an account do for me?
How do I update my account?
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Pictures and Prints:
How can I select the best pictures?
Do you have photo organizing suggestions?
How long will your products last?
Can you use printed photos to create custom products?
How do I scan my photos?
What is your product and print quality quarantee?
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Order Status:
How do I track my order?
What is the normal order processing time?
How can I reorder customized products?
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Uploading Pictures:
How do I upload my pictures?
Who can see my pictures?
What is the required file type for my uploaded photos?
How can I tell what file type my photos are?
What resolution should my uploaded images be?
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Placing and Order:
How do I place my first order?
Can I cancel or revise an order?
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Enhancing Photos:
What is the standard photo editing process?
What are the advanced editing options?
Can I request that my photos are not edited?
What are the photo cropping standards?
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Getting Started
Why is it necessary for me to establish an account?
Establishing an account provides you with a secure environment where you can enter personal information and upload your photographs. Your account will give you the ability to upload up to 200 pictures for projects or photo sharing with friends and family. Having an account also allows you to access saved projects, reorder past products, and place orders without re-entering your information.
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How do I place an order?
- Select the product you desire
- Select or Fill In all options for that product
- Enter the Quantity You Desire
- Click the "Add To Cart" Button
- If you are not done shopping, click the "Continue Shopping" Button
- If you are done shopping, click the "Go To Checkout" Button and complete your payment info
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How do you process my order?
- Once we receive your order, we will send you a confirmation email and follow up with any clarifying questions we may have. This confirmation email will also include details on sending your pictures to us if you purchased an item that requires photos to be uploaded.
- We edit and crop the photos to improve quality and artistic value.
- Our graphic designers use their professional talent to design the images to maximize the beauty of the photos.
- We check your artwork according to our quality standards and then send you a secure link to view and approve before production (this approval process can be waived if desired by the customer).
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How quickly can I get my products?
Orders are shipped within 7 to 10 business days from the date the order is placed. If you need your order completed sooner, please Contact Us to see if we can help. Memory Lane Designs offers various shipping options which will vary the delivery time.
Shipping Times:
| Method: | Shipping Time: | Saturday Delivery | Guaranteed: |
|---|---|---|---|
| 2 Day | 2 Business Days | No | Yes |
| USPS Priority Mail | 2-3 business days* | Yes | No |
| Fed Ex Next Day | 1 business day | No | Yes |
| Canada | 3-8 business days | No | No |
| Other International | 4-8 business days (up to 15 business days depending on location) | Depends | No |
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What are my rush delivery options?
When you indicate a rush order, we will make every effort to design your product quickly. We offer 2-day and Next day delivery options; please be advised of weekend deliveries in your area. Also, please keep in mind that the design of your product is unlikely to take less than 48 hours, and we will not produce your custom designs until we have your approval by email (or you have waived the preview option)
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MY ACCOUNT
How do I sign up for an account?
It’s easy! Simply click "Log In" and fill in your information to create an account. This account is for both the Memory Lane Designs Store and Memory Lane Designs Forum.
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What does having an account do for me?
It provides you access to orders you still need to complete and the ability to reorder products you’ve purchased in the past 6 months. It will also provide you with access to Memory Lane Designs Forum where you can get tips and advice on preserving, enhancing, and sharing your memories.
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How do I update my account?
Simply click on the "My Account" link to edit your account information or update your email and newsletter preferences.
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PICTURES & PRINTS
How can I select the best pictures?
With each of our products we provide tips and suggestions for choosing the best pictures. What you want to look for are photographs that are clear and in-focus. When scanning images, scan at a minimum resolution of 300 dpi for use in a book or 600 dpi for larger applications such as our photo wall art. Certain product design styles work best with select images, such as close ups, profiles or a limited number of subject in a photo. Please reference the tips for the style you select to ensure that you receive the best quality product.
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Do you have photo organizing suggestions?
YES! In addition to bringing you the best custom photo products, we want to help you organize and cherish your memories. We have organizing tools and tips that you can access by visiting our forum. Here you can find great advice from Memory Lane Designs as well as suggestions by other users.
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How long will your photo products last?
Memory Lane Designs has selected the very best paper, inks and materials for your customized products. We use archival quality, acid-free materials because we want your products to last for generations to come.
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Can you use photo prints to create custom products?
At this time we are not able to accept hard copy photographs, instead we suggest that you contact your local photo developer or copy center for scanning services. For the best quality, we recommend scanning at a minimum resolution of 300 dpi for our books and photo accessories and 600 dpi for our large format products. It is also recommended that you clean the scanner glass (or request that it is cleaned) with a lint-free cloth and glass cleaner (any isopropanol and butoxypropanol based glass cleaner) to minimize the particles that may interfere with your scanned images. We plan to offer high resolution scanning services for a reasonable cost, so please check back often if you’re interested in this service.
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Scanner Cleaning Caution:
It is recommended that you avoid isopropyl alcohol cleaners because it leaves streaks on the glass, and no cleaner with abrasives, acetone, benzene or carbon tetrachloride should be used as these chemicals can damage the scanner glass.
How do I scan my photos?
- Access your home scanner or a scanner at your local photo developer, copy center, or library. Clean the scanner glass (or request that it be cleaned) using a lint-free cloth and glass cleaner (any isopropanol and butoxypropanol based glass cleaner) to minimize the particles that may interfere with your scanned images. Scanner Cleaning Caution: It is recommended that you avoid isopropyl alcohol cleaners because it leaves streaks on the glass, and no cleaner with abrasives, acetone, benzene or carbon tetrachloride should be used as these chemicals can damage the scanner glass.
- Access the settings panel and verify that the default resolution is 300 dpi or better (the higher the resolution, the better the quality and the more time each scan will take). If you know that you will be using your photographs in large format products please scan at a minimum of 600 dpi.
- Place each image on the scanner glass and press the appropriate scan button for your photo (color for color photos and black for black and white images).
- Once your images are scanned into your selected file destination you will be able to complete the order process as you would with digital images. If you do not have a home scanner please contact your local photo developer or copy center for a list of their services and prices.
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What is your product and print quality guarantee?
Memory Lane Designs offers professionally designed images that begin with your candid photos. Our designers create professional layouts and enhance your photos to maximize the beauty of each image. The highest quality equipment and materials are used to ensure the greatest clarity and longevity. Our special attention to detail results in professionally designed, artistic expressions of your memories that you can cherish for generations. The materials used are acid-free and archival quality. When you make a purchase with us we are certain that your expectations will be greatly exceeded; however; if for any reason you are not 100% satisfied we will provide you with a full replacement or refund.
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ORDER STATUS
How do I track my order?
At Memory Lane Designs we offer various methods of shipping from USPS mail services to FedEx overnight services. All shipping methods will have tracking capabilities. Once your order has been completed we will send you an email notification with all tracking information.
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What is the normal order processing time?
Once your online order is received our process time will vary between 5-10 business days, depending on our design schedule and the complexity of your order. Please let us know of the date you are in need of the item and we will make every effort to complete it in time.
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How can I reorder a customized product?
Once you have logged onto our website, go to Order History. You will be able to see all orders placed within the past 6 monts and will be given the option to reorder.
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UPLOADING PICTURES
How do I upload my pictures?
After your order is complete, a confirmation order will be sent the email address you have on file with Memory Lane Designs with details on how to upload your photos. Follow the information in the email, and in the help file with it. As always, if you have any questions, please do not hesite to contact us.
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Who can see my pictures?
Only you, the Memory Lane Designs’ Administrator, the individual Designer assigned to your order will able to view them.
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What is the required format for my uploaded photos?
It’s important that we receive good images that we can easily access (without distorting). For this reason, we ask that you upload images that are in the JPEG, TIFF, or PNG format. Luckily, most cameras save in the JPEG format.
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How can I tell how my photos are formatted?
If you aren’t sure how your photos are formatted:
- On your computer, select one of the images that you wish to upload
- Right click on the image to view options
- Click Properties
- On the General tab you will see “Type of file” and to the right it will indicate the format (If it says JPEG or TIFF, you’re in good shape)
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What resolution should my uploaded images be?
Resolution is the number of pixels (small dots) in your picture; the more pixels, the better the resolution. Memory Lane Designs requires a minimum of 300 dpi (dots per inch) for our smaller formatted products and 600 dpi for our large format products.
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PLACING AN ORDER
How do I place my first order?
In order to purchase a photo product from Memory Lane Designs you will:
- Establish an account by clicking "Log In" and entering your information.
- Go Shopping!!!
- Once you have selected your product you will need to make sure you select or fill in in any options for that product.
- Click the Add To Cart Button
- If you are done with your order, click the "Go To Checkout" button and complete your payment info.
- If you are not done shopping then click the "Continue Shopping" button to go back into the store. You can go back to your shopping cart at any time by clicking "Shopping Cart"
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Can I cancel or revise an order?
In order to meet the demands of our customers and turn orders around quickly, most of the custom work is started immediately after receiving the order. Our goal is to make you happy, so please contact us as soon as you realize there is a change to your order and we will make every effort to adjust the order. Please note that often times, order changes will result in additional design time, which equates to additional costs. Prior to implementing the change we will get your authorization for the additional cost.
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ENHANCING PHOTOS
What is the standard editing process?
Each of our graphic designers will apply the same standard to each of your pictures. We optimize contrast levels, resolution, and color; eliminate red eye; crop to focus on the subject; and adjust background when appropriate.
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What are the advanced editing options?
Advanced editing is available if you have images that require more detailed editing, such as: removing specific objects/people; eliminating blemishes or wrinkles; removing shadows; restoring damaged or worn images. If you are uploading a picture that requires advanced editing, please include specific instructions in the Special Instructions box next to that image and we will email you with a quote for the editing. If you would like to have advanced editing performed on an image that is not being used in a product, please email the image as a JPG or TIF to productinquiry@memorylanedesigns.com and specify the editing that you would like performed and we will reply with a quote.
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How can I request that my pictures are not edited?
If you prefer that specific pictures are not edited or cropped, you can indicate this in the special instructions box located under the appropriate photo.
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What are the photo cropping standards?
Our designers crop photos with the goal of focusing on the subject of the photo. In some cases, the background is a distraction to those in the photo, and in other situations the background tells a story. It is often difficult for the designers to make that judgment, so we take cues from the style of book or wall art requested, and the special instructions you provide. When appropriate and space provides, the designer may include the entire picture AND a cropped version.
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